BeeMall Privacy Policy
Nov 2, 2026
This policy explains what personal information BeeMall collects, why, and the choices you have. BeeMall is an e-commerce marketplace solely owned and operated by ONZ Group Sendirian Berhad. We do not sell your personal information.
1. Who we are
BeeMall (beemall.iambee.net) is an e-commerce marketplace solely owned and operated by ONZ Group Sendirian Berhad (ONZ Group Sdn Bhd, company registration RC30000212), a company domiciled in Brunei Darussalam. BeeMall is part of the Bee platform. ONZ Group Sendirian Berhad is the party responsible for your personal information on BeeMall.
| Item | Details |
|---|---|
| Trading name | BeeMall (part of Bee) |
| Company | ONZ Group Sendirian Berhad, RC30000212 |
| Country of domicile | Brunei Darussalam |
| Postal address | Block F, Setia Kenangan 2, Kg. Kiulap, Brunei Darussalam |
| ask@iambee.net | |
| Telephone | +673 8275233 |
| +673 8275233 |
2. What BeeMall does and does not sell
BeeMall provides marketplace services only. Independent shops list and sell their own products, and we connect buyers with those shops, take and hold payment, and arrange delivery by a Bee runner. ONZ Group Sendirian Berhad does not itself sell the products listed by shops.
BeeMall does not sell, and does not allow shops to sell, any illegal substance, illegal material, or any product linked to sexual products. Our Terms and Conditions list everything that is not allowed on BeeMall.
We collect and use personal information only to run this marketplace service.
3. Information we collect
This policy covers buyers, shops and delivery runners who use BeeMall. Depending on how you use it, we collect:
- Account details you give us: your name, phone number, email address and delivery addresses.
- Shop details (for sellers): identity and business documents we need to check and approve your shop, and the product listings you publish.
- Order and payment information: what you order, from which shop, delivery details, Nectar wallet activity, top-ups, refunds, and the transaction records our payment partners return to us. We do not store your full card number or security code on BeeMall.
- Problem reports and reviews: the messages and up to 4 photos you send when you report a problem, and any ratings or reviews you write.
- Device and usage information: your device type, browser, approximate location from your IP address, and which pages, screens and buttons you use.
- Location data: your precise location, only if you allow it in the Bee app.
4. When we collect it
- When you register or log in with your phone number and the code we send on WhatsApp.
- When you add or change a delivery address or your contact details.
- When you place, cancel or confirm an order, or top up and spend Nectar.
- When you report a problem, contact support or write a review.
- When a shop applies to sell on BeeMall or publishes a listing.
- When you allow location access in the Bee app while an order is being delivered.
- Each time you browse BeeMall or use the Bee app, through analytics and crash reports.
5. Why we collect it and how we use it
We use your information only for these purposes:
- To create and manage your account and log you in.
- To process your orders, hold your payment until you confirm delivery, and pay shops.
- To arrange delivery, calculate fees, and let you track your runner.
- To handle cancellations, problem reports and refunds, and to give customer support.
- To check and approve shops, and to find and remove listings that are not allowed on BeeMall.
- To keep the platform secure and prevent fraud.
- To meet our legal obligations.
- To understand how BeeMall is used and fix problems.
We do not sell your personal information, and we do not use it for any other purpose without telling you.
6. Who we share it with
We share your information only to the extent needed, and only with:
| Who | What they receive and why |
|---|---|
| The shop you buy from | Your name, delivery address, phone number and the items you ordered, so it can prepare your order. |
| The Bee runner | Your name, address and phone number, so the order can be delivered to you. |
| Payment and banking partners | The payment details needed to process your top-ups, payments and refunds. |
| Infrastructure and support providers | The data needed to host, run and secure the platform. |
| Analytics and crash-report providers | Usage and device information. PostHog records the pages and buttons used; Sentry and Firebase Crashlytics receive crash and error reports. |
| Authorities | Information we are required to disclose by law, or need to report where a listing or order breaks the law. |
Shops and runners may use your information only to fulfil your order. We do not sell your information to anyone.
7. Your choices and how to restrict use of your information
You can:
- See your information and ask for a copy of what we hold about you.
- Correct it in your account, or by asking us.
- Delete it by asking us, or by deleting your account at iambee.net/delete-account. We keep only what the law requires us to keep.
- Restrict how it is used by turning off location access in your device settings, and by clearing or blocking the analytics identifier in your browser settings.
- Object or ask questions about how we use your information.
To use any of these rights, email ask@iambee.net or call +673 8275233. If you restrict or delete information we need to deliver an order, we may not be able to complete that order.
8. Location data, cookies and analytics
Location. With your permission, the Bee app uses your location to match your order with a nearby runner, calculate delivery fees, enable live tracking, and confirm pickup and drop-off. You can change this permission at any time in your device settings.
Cookies and analytics. BeeMall uses cookies and similar technologies to run the service and remember your preferences. PostHog may store an identifier in your browser to count repeat visits, and website visitors are not identified by name. Sentry and Firebase Crashlytics receive crash and error reports with device details so we can fix bugs. You can manage or block cookies and identifiers in your browser or device settings.
9. How we protect your information
This explains how we secure your data while you order and pay. No method of transmission or storage is completely secure, but we work to protect your information and review our practices regularly.
| Topic | What we do |
|---|---|
| Type and level of security | BeeMall and the Bee app send data over TLS (SSL) encryption, using TLS 1.2 or higher. Where your card supports it, card payments are checked with 3-D Secure. |
| Why we use it | Encryption stops others reading or changing your details as they travel between your device and us. 3-D Secure confirms the card is really yours. |
| Card details | We do not store full card numbers or security codes on BeeMall. |
| Data quality and access | You can check and correct your details in your account. Only staff and partners who need your data to do their work can reach it, and you log in with a one-time code. |
| How and where it is held | On secure servers run by our infrastructure providers, and kept only as long as section 10 allows. |
| What you gain | Your details and payments are protected, which lowers the risk of fraud. |
| Pages that are secured | Every BeeMall page is served over HTTPS, including login, account, addresses, Nectar, cart, checkout, payment and order pages. |
PCI DSS. Payment Card Industry Data Security Standard (PCI DSS) is a worldwide benchmark for protecting cardholder data. ONZ Group takes part every quarter in the online Self-Assessment Questionnaire, vulnerability scanning and on-site reviews that our acquiring bank and the card schemes require, so we keep meeting that standard.
10. How long we keep your information
We keep your personal information while your account is active or as needed to provide the service. After that, we keep only what we must to meet legal, accounting or reporting duties, and to handle any dispute about an order.
11. Children
BeeMall is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has given us personal data, contact ask@iambee.net and we will take steps to remove it.
12. Changes to this policy and how to contact us
We may update this policy from time to time. When we do, we change the date at the top and, where appropriate, tell you in the app or by other means.
Questions about this policy or your data? Contact ONZ Group Sendirian Berhad (BeeMall):
| Channel | Details |
|---|---|
| ask@iambee.net | |
| Telephone | +673 8275233 (Brunei country code +673) |
| Chat with Bee on WhatsApp | |
| In the Bee app | Open an order and tap Get help |
| Post | ONZ Group Sendirian Berhad, Block F, Setia Kenangan 2, Kg. Kiulap, Brunei Darussalam |