Buyer protection
When you buy on BeeMall, Bee holds your payment until you have your order.
Only approved shops
Every shop on BeeMall is checked and approved by Bee before it can sell.
Bee holds your payment
You pay from your Nectar when you place the order. Bee keeps the money until you confirm you got everything, then the shop is paid. If you don't confirm, the order confirms by itself 72 hours after delivery.
Free cancel until the shop accepts
Cancel any time before the shop accepts your order. Your Nectar comes back straight away.
Ask to cancel after it accepts
Once the shop accepts, you can ask to cancel until it's packed. The shop has 24 hours to answer. If it agrees, or doesn't answer in time, your Nectar comes back.
If the shop can't take your order
If the shop declines, doesn't accept within 24 hours, or doesn't have your order ready for pickup within 3 days, the order is cancelled and your Nectar comes back. If one item runs out, the shop can remove it and that item's price comes back to your Nectar.
Report a problem before you confirm
Wrong, damaged, missing or not as described? Report it from your order before you confirm, with photos if you can. Bee holds the shop's payment while we look into it, and can refund part or all of your order.
Refunds go to your Nectar
Every refund goes back to your Nectar, and you can use it on your next order right away.
Need help with an order? Open the order and tap Get help, or email ask@iambee.net.