Terms of sale

1. 1

   Who you buy from

   Each item is sold by the shop that lists it. Bee runs BeeMall, takes your payment and delivers your order.

2. 2

   Your account

   You buy with your Bee account, the same one as the Bee app. You log in with your phone number and a code sent on WhatsApp.

3. 3

   Prices and delivery fee

   Prices are in Brunei dollars (B$) and are set by the shop. The delivery fee depends on where the shop and your address are, and you see it at checkout before you pay.

4. 4

   Paying

   You pay from your Nectar when you place the order, one shop per checkout. You need enough Nectar to cover the total. Items are kept for you as soon as you pay.

5. 5

   The shop accepts your order

   The shop has 24 hours to accept. If it declines or doesn't answer, the order is cancelled and your Nectar comes back.

6. 6

   Delivery

   A Bee runner collects your order from the shop and brings it to your address. Add a phone number the runner can reach.

7. 7

   Cancelling

   Cancel for free before the shop accepts. After that, you can ask to cancel until the order is packed, and the shop has 24 hours to answer. See Buyer protection for every case.

8. 8

   Confirming you got it

   Confirm on your order once you have everything. If you don't, it confirms by itself 72 hours after delivery. The shop is paid when the order is confirmed.

9. 9

   Problems and refunds

   Report a problem before the order is confirmed. Bee decides any refund, and refunds go to your Nectar. See Returns and refunds.

10. 10

    Ratings and reviews

    You can rate the shop and review items you bought. Keep it honest and about your order.

11. 11

    Contact

    ask@iambee.net

Need help with an order? Open the order and tap Get help, or email ask@iambee.net.