Returns and refunds
Bee checks problems before the shop is paid, so you don't have to send anything back to get help.
What you can report
- Wrong item
- Damaged
- Something missing
- Not as described
- Something else
When
After delivery, until you confirm you got everything or the order confirms by itself 72 hours after delivery. You can report once per order.
How
Open the order and tap Report a problem. Pick what went wrong, tell us what happened and add up to 4 photos.
What happens next
Your order stays open and the shop isn't paid while Bee looks into it. Bee can refund part or all of what you paid to your Nectar. Whether you keep the item or hand it back depends on the case, and Bee tells you which. If we can't refund, we tell you why on the order.
Changed your mind?
Cancel for free before the shop accepts, or ask to cancel before it's packed. Bee doesn't arrange change-of-mind returns after delivery.
Something else? Open the order and tap Get help, or email ask@iambee.net.